Updated date: Dec. 8, 2019
The terms "We", "Our", "Us", "Company" and "Think Academy" refer exclusively to Think Academy International Education, Inc., a California corporation, and its subsidiaries and affiliates. The terms "You" and "Your" refer exclusively to You, as a user of the Services.
1. Service and Payment
Students can join our audio-video online sessions at any flexible places through our interactive online platform. Our parent portal, ThinkAcademy, is an integrated platform where you would receive updated news regarding our product, register for courses and manage your child’s student account. Our student portal, ThinkHub, is an interactive streaming service that enables real-time communication between students and teachers.
1.1 Account Registration
To use the Services provided through our parent and student portal, you may need to register and create a ThinkAcademy and/or ThinkHub account. You may need to provide certain personal and other information, including your email address before using the account.
For online courses purchased outside the ThinkAcademy parent portal, we will assign a student ID and a password for the student to attend the class on ThinkHub.
1.2 In-app Purchase and Payment
The payment will be made through our third party partner PayPal. You will be redirected to the PayPal website after submitting your order for payment.
1.3 Withdrawal & Refund Policies
1.3.1 Students may withdraw anytime and get refunded according to this section.
1.3.2 If the student drops the course after first class and parent request refund before second class, a full refund for tuition, after deducting the registration fee, if applicable, will be issued in the form of original payment.
1.3.3 If the student drops the course after the second class, we will deduct from the refund the prorated tuition fee for classes attended, including the trial class, and the Registration Fee, if applicable.
1.3.4 Since there is no trial class for short term courses, activities and evaluation tests, the refund will be prorated and deducting fees for classes taken.
1.3.5 Make sure to apply for the refund before the next scheduled class. Please note, no refund will be credited to passed or commenced classes. If classes started or ended before a refund request submitted, a prorated tuition will be debuted from the refund, regardless of student’s attendance of the class. We will not refund for absence from class due to personal reasons. Courses that concluded are nonrefundable.
1.3.6 Refund shall be processed through the ThinkAcademy app, or at our service center with the receipt and valid ID (passport, permanent resident card, or driver’s license) and the student ID card. A refund will be issued in the original form of payment.
2.1 General Provision
2.2 Children’s Privacy Protection
3.1 Copyright Owners
All copyrights to this website and any software or technology underlying the services provided on or through the our websites and all other software, designs, materials, information, communications, text, graphics, links, electronic art, animations, illustrations, artwork, audio clips, video clips, photos, images, or other data or copyright materials available on the Website or delivered via the Website (collectively known as the "Content") belong to the Company or other copyright holders (the "Copyright Holders"), and are protected under the copyright laws, treaties and other laws of the relevant country.
3.2 Use of the Content
3.3 Content Generated by Using Our Service
You will be able to submit, upload, create audio, video, picture and other content to the service platform. All user-generated content shall remain the property of the content creator. By submitting, recording, or distributing the user-generated content, you grant us a unlimited, nonexclusive, worldwide, free license to store, transfer and use such content on or through any medium now known or hereafter developed.
If you would like to set a link to our website, or to publish our website's URL in any magazine, book or other publication, please inform us in written specifying the URL of the website to be linked in advance. Please be advised that we may decline such request.
5. Prohibited Acts
6. Termination of Use
We reserve the right in our sole discretion to access, review or record any and all activity on our Website including, without limitation any files, documents, photos, software, or other materials, information or communications transmitted through or stored on the Website. Materials uploaded to the Website or Our Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations.
We reserve the right, in our sole discretion, to monitor, restrict, block, discontinue, limit, suspend or terminate your access and use of the Website and the related Services (including our on-line tutoring programs) or any portion thereof at any time, for any reason, without notice. We further reserve the right to edit, remove, delete, or block any and all posts, files, photos, documents, or any other transmission or communication of any kind to and from the Website, as well as any information related to your activities on the Website and your activities related to Our Service.
We do not make any warranty regarding the substance of the information contained in our Website, including its accuracy, usefulness, or authenticity. We do not guarantee that our Service (including our on-line tutoring programs) will be available at any given time.
We are not liable for any damages caused by any use of this Website or any information contained therein.
We may alter any information or Service on our Website or suspend or terminate operation of our Website, without prior notice. We are not liable for any damages caused by any such alterations, suspensions or termination, regardless of the reason thereof.
We make no guarantee as to confidentiality or security of the information you transmit to the Website or provided in connection with our Service. You expressly assume the risk of any unauthorized disclosure or intentional intrusion, or of any delay, failure, interruption or corruption of data or other information transmitted in connection with your use of the website.
8. Liabilities and Limitations
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL COMPANY OR THIRD-PARTY CONTENT PROVIDERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR ERRORS, OMISSIONS, INTERRUPTIONS, DEFECTS, DELAYS, COMPUTER VIRUSES, LOSS OF USE, DATA OR PROFITS, UNAUTHORIZED ACCESS TO AND ALTERATION OF YOUR TRANSMISSIONS AND DATA, INTENTIONAL OR MALICIOUS ATTEMPTS AT INTRUSION INTO YOUR CONFIDENTIAL AND PERSONAL INFORMATION, AND OTHER TANGIBLE AND INTANGIBLE LOSSES, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE WEBSITES, WITH THE DELAY OR INABILITY TO USE THE WEBSITES OR RELATED COMPANY SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND MATERIALS OBTAINED THROUGH THE WEBSITES, OR OTHERWISE ARISING OUT OF THE USE OF THE WEBSITES, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.
10. Governing Law and Jurisdiction
11. Dispute Resolution
To resolve any dispute amicably, you agree to first discuss the dispute informally for at least 30 days by sending us Dispute Notice to the address listed in Section 12.
IF THE DISPUTE IS NOT RESOLVED WITHIN 30 DAYS UPON RECEIVING THE DISPUTE NOTICE, PARTIES HEREBY AGREE TO RESOLVE THE DISPUTE THROUGH A BINDING ARBITRATION IN ACCORDANCE WITH THE AAA’S COMMERCIAL ARBITRATION RULES.
The Arbitration will be hard and determined by a single neutral arbitrator who is a lawyer or retired judge, who will administer the proceedings in accordance with the AAA’s Supplementary Procedures for Consumer Related Disputes.
12. Contact Us